RETURN POLICY

Last updated June 6, 2022

Thank you for your purchase. We hope you are happy with your purchase. However, if you would like to request a return, please review our return policy below.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at mcqueen@flamecorp.com to obtain a Return Material Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging. All returned items must be in new and unused condition, with all original tags, labels, any manufacturer’s original packaging and all documentation, then send your return to the following address:

 Flame Enterprises
Attn: Returns
RMA#
21500 Gledhill St.
Chatsworth, CA 91311
United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS, CREDITS, OR EXCHANGE

After receiving your return and inspecting the condition of your item, we will process your return, for a refund, credit, or exchange. Please allow 10 to 14 business days from the receipt of your item to process.

EXCEPTIONS

For nonconforming products, please contact us at the contact details below to arrange a warranty return.

Please Note

• A 20% restocking fee will be charged for all returns that are not for defective or nonconforming material
• Returns for defective or nonconforming material are handled differently and must be handled through the Flame warranty process and will not incur a restock fee.
• Any fees incurred during warranty process will be determined after failure analysis is conducted by the manufacturer and/or review by Flame Quality Control.
• All returns are subject to approval.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

818-700-2905
mcqueen@flamecorp.com